- The evolution of the traditional contact center into a more collaborative environment.
- The increasing use of social media tools such as Facebook and Twitter to track customer satisfaction.
- How the use of customer collaboration tools can help businesses forge deeper customer relationships, strengthen brand loyalty, and generate additional revenue.
- Detailed case scenarios from Comcast (including the "Comcast Cares" program), showcasing how they have used customer collaboration tools to improve efficiencies and lower costs.
Attendees are encouraged to register with a user name and password on Ustream so they can ask questions. Attendees can also log in using their Twitter or Facebook account to ask questions.