Five9, Inc., a manufacturer of on-demand call center software, has announced that it has selected Internap for a second data center location on the East Coast of the United States to improve the resiliency and scalability of its on-demand call centers in the cloud.
Five9’s new redundant data center facility is hosted by Internap Network Services Corporation in New York City, and will provide geographical redundancy for the tens of thousands of call center agents using Five9 on-demand call center software on five continents. Internap’s SAS 70 Type II certified facility features multiple layers of hardened physical security and is staffed and secured 24/7/365 and is equipped with fully-redundant power and HVAC systems to ensure service continuity. Located in the heart of the main East Coast telecommunications hub, Five9’s state-of-the-art data center can easily access hundreds of telecommunications carriers worldwide providing high-quality voice services and Internet connectivity.
“We chose the Internap facility for several reasons, chief among them the East Coast location for geographical redundancy and high level of availability, as well as proximity to hundreds of telecommunication carriers,” said Jim Dvorkin, CTO of Five9. “Further, selecting an East Coast location was strategic for us, because we can use it in the future as a stepping stone for continued expansion into Europe. The New York facility is as close to Europe as our Silicon Valley data center is to the East Coast. Therefore, we can serve our customers in the Asia-Pacific region from our West Coast data center in San Jose and customers in Europe from our East Coast data center in New York. Gaining direct access to the Internap’s internet backbone also played a role in our data center selection process, as it ensures that our clients have high quality and reliable connectivity to our on-demand call center software service.”
Five9 pioneered the on-demand call center software market in 2001, and with the largest engineering team in the on-demand call center industry, continues to grow and enhance its product platform to deliver reliable, scalable on-demand call centers quickly, to companies of all sizes, at a cost of ownership far lower than traditional premise-based solutions.