Is putting end-users first a business philosophy
or a design philosophy, or both? Saying that end-users come first is easy, but
system designers and equipment suppliers find that putting end-users first can
be hard to do.
More accurately, the end-user comes first philosophy proposes that the
end-user’s needs and constraints must come first in data center and equipment
designs. However, end-users should not determine what their own needs and
constraints by themselves. They may not even fully recognize their own needs.
In reality, the end-user is a combination of the client’s various decision
makers and influencers: management, infrastructure, and IT leaders.