Gartner Highlights IT Procurement Best Practices to Reduce Risk in Cloud Contracts
“Cloud solutions often appear to have lower initial and switching costs than traditional solutions, but include hidden costs and risks, and require unique terms for contract protection, compared to traditional arrangements,” said Alexa Bona, research vice president at Gartner. “Many cloud providers appear reluctant to negotiate contracts, as the premise of their core model is a highly leveraged approach. The starting point contractually often favors the vendor, resulting in a potential misalignment with user requirements.”
When assessing cloud offerings’ procurement and sourcing, executives need to understand what can be negotiated relative to risk elements, what they need to pressure cloud providers to offer, and what will likely not be negotiated.
“Cloud markets are generally still very competitive, and it is important for sourcing and procurement executives to leverage competition to optimize negotiations. They should be prepared to walk away from deals, if some of the risk elements are not satisfactorily addressed,” said Frank Ridder, research vice president at Gartner. “As this computing model is relatively nascent, we believe that, over time, the combination of buyer pressure, and a provider desire to reduce the length of negotiation cycles and number of customized deals will mean that some terms will evolve to more of a middle ground, rather than the current contract practices, which are mostly provider-centric.”
Additional information is available in the report “IT Procurement Best Practices: Nine Contractual Terms to Reduce Risk in Cloud Contracts. The report is available on Gartner’s website at http://www.gartner.com/resId=1599115.