ITIL Not Widely Used
In the study, the Aperture Research Institute (ARI) researched 100 data center organizations across a range of industries including banking, government, insurance, health care, data services, retail, and telecommunications.
The survey found that organizations are not adequately documenting the physical layer of the data center. More than half (54 percent) of respondents have experienced between one and five outages at the physical level. Sixty-four percent struggled with the quality of configuration information, describing it as average to fair, with a further 5 percent admitting configuration of information was poor.
Compounding these concerns is the fact that those surveyed lacked confidence in the accuracy of the data in their configuration information.